CUSTOMER SERVICE SOFTWARE

HubSpot Service Hub Onboarding

Description

Rates

Key features

Provide personalized, AI-based self-service support and help with tools such as the support center and knowledge base. Increase customer satisfaction and loyalty with proactive tools such as customer activity scores and product usage data, which drive adoption. Service Hub leverages HubSpot's intelligent CRM to deliver more comprehensive, out-of-the-box information and unify your customer-facing teams.

+MORE THAN 100 CUSTOMERS SINCE 2009

Deliver exceptional value to your customers and foster their long-term loyalty. Service Hub transforms your customer experience into a revenue generator rather than a cost center, through an AI-based, omnichannel solution connected to marketing and sales data, built on a unified customer platform.

THE CHALLENGES OF CUSTOMER SERVICE

Solutions for the toughest customer service challenges

To increase customer loyalty, you need to focus on the added value you bring them. The best way to grow your business is through your customers, who are more demanding than ever.

Optimize customer support

Deploy large-scale support with AI-based self-service, omnichannel technical support and round-the-clock availability.

Service Hub helps you gather important information about your customers, track their interactions and deliver personalized service experiences that keep them coming back for more. Build lasting relationships and customer loyalty to grow your business.

Build customer loyalty

Using disparate tools to manage customer care generates an inconsistent experience, and therefore lost revenue. Develop your customer base more effectively with proactive tools that spot new opportunities to improve customer activity and increase sales.

Identify up-sell and upsell opportunities, track customer satisfaction trends, and improve customer loyalty.

Take advantage of comprehensive actionable information.

The Service Hub is connected to marketing and sales, and powered by HubSpot's intelligent CRM to deliver more complete, out-of-the-box information and unify your customer-facing teams.

Foster deep collaboration and alignment between your customer experience, marketing and sales teams to provide trust, context and credibility to your customer conversations.

METHODOLOGY

How Stratenet helps you with Service Hub onboarding

Methodology tested and approved by over 100 HubSpot customers.

PHASE 1

Consultative Call

Let's find out together what's the best solution for your business, and whether HubSpot Service Hub is right for your needs and objectives.

> Free consultation

PHASE 2

Strategy & Planning

We meet with your Customer Success team to fully understand your challenges. After understanding the specific CRM requirements of each team, we then design a CRM and CX model that covers everything from the 1st post-purchase contact, through to transforming your customer into an ambassador for your brand.

PHASE 3

Implementation

We implement HubSpot the right way. Our implementation specialists will ensure that everything from data migration and after-sales processes to content is correctly configured right from the start.

PHASE 4

Training

We then bring your team up to speed with one or more customized training sessions that introduce them to the platform, and provide them with the resources and best practices they need to use HubSpot quickly and effectively.

PHASE 5

Optimizations

There will undoubtedly be questions and challenges along the way, which is why we offer ongoing support to help you resolve issues and ensure you have everything you need to thrive in HubSpot.

Get started with a free 15-minute consultation * Save time, let's check together if the solution is right for you.

Powerful customer support and loyalty features.

Service Hub transforms your customer experience into a revenue generator rather than a cost center, through an AI-based, omnichannel solution connected to marketing and sales data, built on a unified customer platform. The result? Successful growth thanks to tools that help you deploy scalable customer service and proactively build customer loyalty.

Schedule a Service Hub demo

Helpdesk software

Empower your reps to manage and resolve tickets in an AI-driven workspace, to optimize every interaction.

Knowledge base

Reduce the number of support queries by giving customers self-service access to information.

Omnichannel Communication

The inbox lets you quickly switch from one channel to another, and interact with your customers wherever they are.

Customer call follow-up

Receive calls from your customers and follow up in HubSpot.

Chatbot AI

Automatically transfer users to the appropriate members of your support team, or set up your own chatbot with GPT technology to help your customers instantly.

Customer portal

Give your customers the means to get the help they need with a secure customer portal that tracks their support tickets and reduces resolution times.

IA Customer Service

Conversational Intelligence: capture the details of a call, then identify coaching opportunities with data based on artificial intelligence.

Intelligent CRM

Fully integrated, intelligent CRM. Automatically track information about your customers and their interactions with your company in a single information center that your entire team can access.

Service automation

Eliminate unnecessary manual processes, so your team can spend more time solving your customers' problems.

Mobile Friendly

Collaborate with your team and provide efficient customer service wherever you are.

Other functions

HubSpot's Service Hub offers many other features. Make an appointment with us for a complete overview of features.

Hub Service demo

Need advice? Get started with a free consultation

Plan a 15-minute call

They recommend STRATENET

"The Stratenet team takes the time to fully understand the customer's business and arrives with a personalized approach that sticks with the customer's objectives."

Geoffroy Uyttenhove Composil - Marketing Manager

"Unreserved recommendation! We have had the pleasure of working with Stratenet. Their in-depth expertise and commitment to customer satisfaction have been outstanding."

Nicolas Christidis Founder - Bevopr

"Great inbound marketing agency. They know what they talk about, they always go the extra mile and they're really fun to work with. Expect to get a lot of value from their team."

Nicolas Jacobeus Belighted - Digital entrepreneur

"The challenge was huge: migrating to a new CRM, aligning the Marketing and Sales teams and getting over 30 people to adopt HubSpot CRM. The Stratenet team rose to the challenge with flying colors. Excellent support and listening skills. I recommend them!

Pierre Geens, Medidee
Revops manager

+19% Qualified Leads for Sales

+35% Business opportunities

+17% About customers

See the Business Case

FAQ

Your questions, our answers

What budget should I set aside for the Onboarding Service Hub?

The start-up budget for a professional Onboarding Service Hub is €2,500.

This covers the initial audit, portal configuration (Pro or Enterprise) and basic training.

The final cost varies according to the complexity of your migration (number of tickets to be imported), the need for specific developments (APIs, advanced AI Chatbots) and the number of teams to be trained.

Unlike the recurring cost of licenses (€100-150/month/user), onboarding is a one-shot investment.

How long does Onboarding last?

The average duration of a complete onboarding is 4 to 6 weeks.

This allows you to cover the 5 critical phases without disrupting your current customer service: audit, strategy, technical implementation, data migration and team training.

For complex configurations (Enterprise, multi-pipelines, custom APIs), the timeframe can be extended to 8 to 12 weeks to guarantee a smooth transition.

Why use a HubSpot Partner Agency for Onboarding?

The partner agency carries out the technical implementation for you, unlike HubSpot, which only guides you.

Whereas direct onboarding from the vendor is a consulting service (you do the work), Stratenet acts as a complete technical integrator. We configure your pipelines, migrate your historical data and train your teams on your own processes.

What's more, HubSpot data shows that customers accompanied by a certified partner have a higher rate of adoption and performance thanks to tailor-made configuration.

What is STRATENET's added value for my Onboarding?

100% HubSpot: Unlike other agencies, HubSpot isn't an Add-ons to our services, it's a specialty. 100% of our customers have been on HubSpot since 2016.
Team: We only work with certified experts who have experience, and who know your business. Not juniors trained by agencies just starting out on HubSpot.
Strategy and consulting: It's important to understand that HubSpot is only a tool, which must serve your company's strategic objectives and facilitate / automate the work of your teams. That's why we always start our missions with a Strategic phase.
Experience: Since 2016, we've implemented over 100 HubSpot portals in a wide range of sectors. We'll help you take effective shortcuts.
Expertise on all Hubs: We have expertise on all HubSpot Hubs, and use them all for ourselves and all our customers...

Can we migrate our existing tickets (Zendesk, Intercom) to HubSpot?

Yes, ticket history migration is possible and recommended to maintain service continuity.

Stratenet ensures the migration of critical data: contacts, companies, and past conversation history.

We ensure that your agents can retrieve the full context of each customer from day one on HubSpot.

Please note that this technical operation requires precise field mapping (data cleansing), which we carry out during phase 3 of our methodology.

What's the difference between HubSpot Service Hub Pro and Enterprise?

The Enterprise version is indispensable for managing several separate support teams and complex objectives.

While the Pro version is ideally suited to SMEs (Knowledge Base, Chatbots, NPS, Ticket Pipelines), the Enterprise version unlocks advanced features:

Customized objects: To manage specific business data (e.g. contracts, machine fleets).
Playbooks: interactive guides for agents.
Hierarchical team management: to partition views by region or product.
Sandbox: A test environment to validate changes before going into production.

Will my team be autonomous after onboarding?

The main objective of Stratenet onboarding is total autonomy for your administrators and agents.

We do not create dependencies.

Phase 4 "Training" includes recorded, personalized sessions on your portal. We also deliver documented "Standard Operating Procedures" (SOPs).

By the end of the 6 weeks, your customer service manager will be able to create new pipelines, modify chatbots and analyze performance reports without outside help.

COMBINE HUBSPOT WITH OTHER HUBS

Our complementary services to HubSpot's Service Hub Onboarding

HubSpot is more powerful when combined with other Hubs

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